Your RINGLY activity tracking jewelry has been carefully designed to best measure your overall level of activity throughout the day. Since it is a wrist-based device, some tasks such as working, cooking, or doing tasks that require a lot of arm and hand movement may cause extra steps may accumulate. We try to give you credit for all the steps you take during the day and a lot of these smaller tasks involve some steps as you are moving about and we want to make sure you get credit for that activity too!
Similarly, while we try to be as accurate as possible during non-step related activity such as driving, or riding a bike, particularly bumpy rides, may also cause you to get credit for a few extra steps.
While these few extra steps won't affect your overall activity trends, if you are using the Apple Health integration you are able to delete data. If you would like to delete some of your activity data navigate to the Apple Health app, click into Steps, then use the "Show All Data" view to find the date and time you would like to delete steps for and swipe left on the relevant data to delete it from your total.
If your Ringly has been sync'd recently, but steps are not still not appearing correctly:
- Apple Health collects data from multiple sources and has its own algorithm for combining them into one step count. This way, if your phone and Ringly count 10 steps, but it was at the same time, it will still only show 10, and not 20 steps. Apple defaults to having your phone be the number one priority when combining steps, which can sometimes lead to issues. To reorder priorities and have Ringly as a top priority:
- Navigate to the Health App on your phone, from there go to Activity > Steps > Data Sources & Access > Edit > Drag Ringly to reorder at the top.
- Once you return to the Ringly App, it should now show the steps correctly!
- If your steps are bouncing around a lot in the Ringly App, make sure you are on the latest version of iOS. This can be done by going to Settings > General > Software Update.