We found that our previous Android apps, Ringly versions 2.13 and 2.14, had a bug causing connection issues. Sorry for any inconvenience, but never fear! We've taken care of this in our most recent update.
Please make sure to update your Ringly app to the latest version, and the issue will resolve itself.
If you're still having issues after updating your Ringly app, please follow these troubleshooting tips.